Contact Us

Last Updated: September 2026

Our customer support team is available 24/7 to help you with order inquiries, game top-ups, refunds, and any other questions about our Services. Before contacting us, please check the self-service options below — most issues can be resolved without waiting for a reply.

1. Self-Service Options

For the fastest resolution, start with one of the following:

FAQ — answers to the most common questions about orders, delivery and refunds;
Refund Policy — when you are entitled to a refund and how to request one;
Terms of Service — the rules that govern your use of our Services;
Privacy Policy — how we collect, use and protect your personal data.

2. How to Reach Us

2.1 Email (Recommended)

For order issues, failed deliveries, refund requests and general support, contact us at:

wishgmshop@gmail.com

or wishgm.official@outlook.com

2.2 Discord

Join our community on Discord for quick community help and the latest updates.

2.3 Social Media

3. What to Include in Your Message

To help us resolve your issue as quickly as possible, please provide the following:

Your order ID (find it in your order history after logging in);
The game name, product name, and player ID / server used for the order;
Proof of successful payment (payment screenshot or transaction reference);
In-game screenshots showing the issue, where applicable.

4. Response Time

Our support team is available 24/7 and aims to respond to every inquiry within 24 hours. During peak periods, response times may be slightly longer, but we will get back to you as soon as possible.