WISHGM Refund Policy

Last Updated: September 2026

At WISHGM, we strive to provide fast, secure, and reliable delivery of digital products and game top-up services. Please read this Refund Policy carefully before making a purchase.

By placing an order on WISHGM, you acknowledge and agree to the terms set out below.

1. General Refund Policy

Due to the nature of digital products, virtual currency, game credits, gift cards, and top-up services, all purchases are generally considered final once successfully delivered.

2. Situations Eligible for a Refund

You may request a refund in the following circumstances:

2.1 Order Not Delivered

A refund may be granted if:

1. Full payment has been successfully received by WISHGM;
2. The order remains undelivered due to a system, processing, or operational issue attributable to WISHGM; and
3. The purchased product or service has not been received by the intended game account or user account.

2.2 Duplicate Payment

A refund may be granted if:

1. The customer accidentally pays multiple times for the same order; and
2. Valid proof of duplicate payment is provided; and
3. The duplicated payment has not resulted in an additional successful delivery.

Only the duplicated amount may be refunded.

2.3 Verification Failure

For certain orders, WISHGM may require identity verification, account verification, payment verification, or additional information to complete processing.

If the customer does not provide the requested information within a reasonable period and the order has not been fulfilled, WISHGM may cancel the order and issue a refund.

2.4 Incorrect Delivery Caused by WISHGM

A refund or appropriate remedy may be provided if WISHGM delivers:

1. The wrong product;
2. The wrong denomination or quantity; or
3. A service materially different from what was purchased.

3. Situations Not Eligible for a Refund

Except where required by applicable law, refunds will generally not be provided in the following situations:

3.1 Successfully Delivered Orders

Once a product, virtual currency, game credit, gift card, or service has been successfully delivered to the account information provided by the customer, the order is considered completed.

3.2 Customer Input Errors

Refunds are generally not available where delivery was completed based on information provided by the customer, including but not limited to:

1. Incorrect User ID;
2. Incorrect Character ID;
3. Incorrect Server or Region;
4. Incorrect Game Selection;
5. Incorrect Account Information;
6. Incorrect Product Selection or Quantity.

Customers are responsible for reviewing all order details before completing payment.

3.3 Change of Mind

Refunds will generally not be provided for:

1. Accidental purchases;
2. Change of mind;
3. Dissatisfaction unrelated to delivery failure;
4. Purchases made without fully reviewing the product description;
5. Device compatibility issues not caused by WISHGM.

3.4 Consumed or Redeemed Products

Refunds cannot be provided if the delivered digital product, virtual currency, gift card, account credit, or service has been fully or partially used, redeemed, consumed, transferred, or otherwise utilized.

3.5 External Transactions

WISHGM is not responsible for transactions conducted outside the official WISHGM platform, including purchases arranged through third parties, social media, messaging applications, or unofficial payment channels.

3.6 Fraudulent or Abusive Claims

Refund requests may be denied if WISHGM reasonably determines that:

1. False information was provided;
2. Fraudulent activity occurred;
3. Chargeback abuse occurred;
4. The customer attempted to obtain both the product and a refund.

WISHGM reserves the right to suspend or terminate accounts involved in fraudulent activities and may pursue legal remedies where permitted by law.

4. Refund Request Process

To request a refund, customers should contact WISHGM Customer Support and provide:

1. Order Number;
2. Payment Receipt or Transaction Record (if applicable);
3. Description of the issue;
4. Any supporting evidence requested by WISHGM.

Refund requests should be submitted as soon as possible after the issue is discovered.

5. Review of Refund Requests

Each refund request is reviewed individually.

WISHGM may investigate order records, payment information, delivery logs, account information, and communication history before making a decision.

Depending on the circumstances, WISHGM may provide:

1. A full refund;
2. A partial refund;
3. Redelivery of the purchased product or service;
4. Store credit or account balance credit where permitted by law and agreed by the customer.

6. Refund Processing Time

Once a refund is approved:

1. Refunds may be returned to the original payment method, store balance, or another mutually agreed method where permitted by law.
2. Processing times vary depending on payment providers and financial institutions.
3. Refunds typically require between 3 and 14 business days to appear in the customer's account, although longer periods may occur depending on the payment method used.

7. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with a bank or payment provider, customers are encouraged to contact WISHGM Customer Support to resolve the issue.

If a chargeback is initiated after successful delivery of the purchased product or service, WISHGM reserves the right to provide transaction records, delivery records, and other relevant evidence to the payment provider.

8. Consumer Rights

Nothing in this Refund Policy shall exclude, restrict, or limit any statutory rights or remedies available to consumers under applicable consumer protection laws.

Where local laws grant consumers additional rights regarding refunds, replacements, repairs, cancellations, or other remedies, those rights shall prevail to the extent required by law.

9. Changes to This Policy

WISHGM may update or modify this Refund Policy from time to time.

The latest version will always be published on the WISHGM website and will become effective upon publication unless otherwise required by applicable law.